Terms of Service

Last updated: 6 Nov 2026

1. Who we are

These Terms govern the services offered at kingops.eu ("KingOps", "we", "us"), operated by [Company name], [address], [registration / VAT number]. Contact: [email protected].

2. Definitions

Customer – a person or business that creates an account or orders a Service.
Service – a VPS, game server, Discord bot hosting, web hosting or any other plan listed on the website.
Panel – the control panel used to manage Services.
Billing period – the prepaid period of a Service, usually one month.

3. Account

You must be at least 16 years old, or have permission from a parent or guardian.
The data you give us must be true and kept up to date.
You are responsible for keeping your password secret and for everything done with your account.

4. Orders and payment

An order is accepted when payment is confirmed. The Service is usually set up automatically within minutes.
Prices are shown in euro and include VAT where it applies. Services are prepaid for the chosen Billing period.
If a Service is not renewed, it is suspended at the end of the Billing period and its data is deleted after 7 days.
Discount codes can be used once per account unless stated otherwise and cannot be exchanged for cash.

5. Right of withdrawal and refunds

Consumers in the EU have a 14-day right of withdrawal for distance contracts. Because Services start immediately at your request, you agree that the right of withdrawal ends once the Service has been fully provided; for a partially used period you receive a proportional refund. In addition, we offer a refund of your first order within 48 hours, no questions asked. Write to [email protected].

6. Acceptable use

You may not use the Services to:

break the law, infringe copyright or host content that sexually exploits minors;
send spam, run phishing pages, distribute malware or operate botnets;
attack other systems (DDoS, port scanning, brute force) or run open proxies and relays;
mine cryptocurrency, unless your plan explicitly allows it;
use resources in a way that harms other customers on shared hardware.

We may suspend a Service immediately if it puts our network or other customers at risk, and terminate it for serious or repeated breaches without a refund.

7. Availability and support

We aim for 99.9% monthly availability of our network and hardware, excluding announced maintenance.
DDoS protection is included on every plan. It reduces the impact of attacks but cannot guarantee that every attack is stopped.
Support is provided through Discord and e-mail. We help with our platform; we cannot debug your own code or third-party plugins.

8. Backups and your data

We create automatic backups where the plan includes them, but you remain responsible for keeping your own copies of important data. Your content stays yours; you give us only the rights needed to host it.

9. Liability

To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the affected Service in the last 3 months. We are not liable for indirect damage or lost profits. Nothing in these Terms limits liability that cannot be limited by law or your statutory rights as a consumer.

10. Complaints

Send complaints to [email protected]. We reply within 14 days. Consumers in the EU may also use the European Online Dispute Resolution platform.

11. Changes

We may change these Terms for important reasons such as new law or new services. We announce changes at least 14 days in advance; you may cancel before they apply.

12. Governing law

These Terms are governed by the law of [country]. This does not take away the protection given to consumers by the law of the country where they live.